Terms and Conditions
Accepting these terms
By registering and using our services, you agree to these terms and any rules that apply to a game, payment method or promotion. You are responsible for checking that online gambling is lawful where you are located and for keeping the information on your account accurate.
The Malta Gaming Authority licenses and regulates DialMedia Ltd through licence MGA/B2C/542/2018, issued on 10 April 2019.
Eligibility and location
You must be at least 18 and must also meet any higher legal age that applies where you live. Our services are for your own recreational use.
The United Kingdom is one of the countries where we do not permit accounts to be opened or real-money play. Other restricted locations also apply, and we may change that list.
Your account
Only one account is permitted for each person, household, computer or internet protocol address unless we give specific approval for another. Tell us promptly if you discover that more than one account has been created. Multiple accounts may be closed and associated winnings may be cancelled.
Keep your username and password private and contact us if you believe either has been compromised. You may not use another person's account, let another person use yours, transfer an account or disguise your location without our express permission.
Verification
We may ask for documents at any time, and identity verification is required before a payout. Requests may include photographic identification, recent proof of address, contact details, evidence that a payment account belongs to you, and information about the source of your funds or wealth.
Access to your account or money may be restricted while checks are completed. If you refuse or fail to provide satisfactory evidence, we may close the account, remove winnings or cancel a withdrawal.
Deposits
Payment methods and deposited funds must belong to you. We do not charge a deposit fee, although your payment provider may apply its own charge. Deposits and balances do not earn interest.
You must not reverse, dispute or charge back a deposit. A reversed payment can become a debt to us, and we may recover it from balances or future deposits and cancel pending withdrawals.
Deposited funds must be wagered at least six times before they or winnings connected with them can be withdrawn. Separate wagering rules apply to bonuses.
Withdrawals
Every withdrawal has a 24-hour pending period. You can cancel it during that time and return the money to your balance. Verification or gameplay checks may extend processing, and transfer time after processing depends on the chosen payment method.
| Withdrawal rule | Amount or period |
|---|---|
| Minimum in European Union countries | €20 |
| Minimum elsewhere | €50 or currency equivalent |
| Maximum per 24 hours | €5,000 |
| Maximum per month | €25,000 |
The minimum does not apply when you close the account in full. Maximum amounts are applied at our discretion, and some payment methods may have a lower daily limit. Progressive jackpot wins are outside the general maximum. We normally try to return funds through the deposit method, but we may select another method or combine requests.
Bonuses
Bonuses are optional offers provided at our discretion. Only one bonus is available per household or player account, and offers cannot be transferred or combined unless their specific rules allow it.
For the first, second and third welcome deposits, the wagering requirement is 30 times the deposit plus bonus amount. Bonus funds generally remain valid for seven days after the qualifying deposit. The maximum stake using bonus money is €5 per game round or the equivalent in another currency.
Bonus winnings cannot be withdrawn until the relevant wagering requirement has been completed. Game contribution rates and excluded games can vary, so check the rules attached to the offer before playing.
Fair play and account closure
We may check gameplay and transaction records before approving a payout. Irregular play includes equal, zero-margin or low-margin betting, hedging and other patterns intended to misuse an offer. Bonus abuse, collusion, multiple accounts, delayed game rounds, location masking or exploitation of technical faults may lead to bonuses and winnings being removed, withdrawals being refused and accounts being closed.
You can ask us to close your account indefinitely or for a period you choose. We may also close an account where these terms have been broken or where we reasonably suspect a breach.
An account becomes inactive after 12 months without access. It becomes dormant after 30 months without access. Returning to play can make a formerly inactive account active again.
Complaints
Send your complaint to customer support with any relevant evidence. We aim to deal with it within 10 days after receipt. Some cases may require an extension of up to 10 further days.
If our complaints process does not resolve the matter to your satisfaction, you may refer the dispute to the Malta Gaming Authority.