Responsible Gambling

Play for entertainment

Gambling should remain a form of entertainment. You must be at least 18 to play and must meet any higher legal gambling age that applies in your location.

If your play no longer feels manageable or you are concerned about your gambling behaviour, take action rather than continuing to play.

Self-exclusion

You can choose a permanent self-exclusion or set its duration yourself. Applying it closes your account and stops you from playing our games or using our related services during that time.

You can apply through the self-exclusion option in My Limits or ask customer support to action the request. If you contact our team, live chat is recommended when an agent is available because an email request or an unavailable chat host can introduce a delay.

Scope of an exclusion

An exclusion applies only to Whamoo. It does not automatically cover unrelated third-party gambling sites, so you will need to manage your access to those services separately.

Closing your account

You may ask us to close your account at any time. Closure can be indefinite or for a fixed period of your choice. If the request is connected with concerns about your gambling, make that clear so our support team can treat it as a responsible gambling request.

BeGambleAware may also provide information about safer gambling and support.