Whamoo Casino
We do not allow account opening or real-money gaming by players located in the United Kingdom. The United Kingdom is on our restricted-country list, which we may amend at our discretion.
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Our eligibility and account access
Personal accounts
You must be at least 18 years of age and meet any higher applicable local age of majority to use our services. You must register personally, provide correct and current information, keep it updated and use your account only for your own recreational play. We may reject a registration.
We ordinarily permit one account per person, household, computer or IP address unless we specifically allow another. Tell us immediately if you discover a duplicate account. Multiple accounts may be closed and winnings voided.
Account security
Keep your login details confidential and tell us immediately if they are compromised or someone accesses your account. Do not use another person's account or transfer an account. We prohibit opening an account or playing through a VPN, proxy or other location-masking software without our express permission. Such use may lead to account closure, removed winnings or voided withdrawals.
Our Welcombo welcome offer
First-deposit selection
For eligible newly registered players, our Welcombo combines a Bonus and Free Spins with a qualifying first deposit. In the cashier, use the Welcomb-O-Meter to select the combination and complete the deposit in one single transaction. We apply the selected package automatically. The bonus can fund extra rounds subject to our bonus rules. We allocate the spins to Book of Dead from Play'n Go, or to Hot Lucky 7s from Betsoft if Book of Dead is unavailable.
Our first-, second- and third-deposit promotions exclude players registered with residential addresses in Finland or Norway. An award depends on your territory of residence and any stated payment-method eligibility. Selecting a promotion for which you are ineligible does not produce a bonus.
Welcombo amounts
Your Welcombo needs a minimum deposit of €10 and pays a maximum bonus of €300, or the equivalent in your currency, and we show the exact amounts in your currency when you claim.
| Currency | Minimum Deposit | Maximum Bonus |
|---|---|---|
| EUR/USD | 10 EUR/USD | 300 EUR/USD |
| NZD | 20 NZD | 500 NZD |
| CAD | 20 CAD | 450 CAD |
| AUD | 20 AUD | 500 AUD |
| NOK | 100 NOK | 3000 NOK |
| ZAR | 150 ZAR | 5200 ZAR |
| PLN/PEN | 50 PLN/PEN | 1500 PLN/PEN |
| BRL | 50 BRL | 1600 BRL |
| MXN | 250 MXN | 7500 MXN |
Wagering and validity
The Welcombo and our second- and third-deposit bonuses carry 30x wagering on the deposit amount + bonus amount, and their Free Spins winnings require 40x wagering. The default requirement for other bonuses is 40x bonus unless specific rules state otherwise, while tournament bonus amounts require 50x bonus.
To withdraw winnings from Welcombo Bonus bets, you must complete its wagering within 7 days of the deposit. Bonuses, including later-deposit bonuses, normally expire 7 days after the required deposit unless specific rules state otherwise. We remove expired bonus funds that can no longer be released. For second- or third-deposit bonuses, we show the applicable minimum deposit and maximum bonus when you claim.
Balances and bonus eligibility
We use your real money balance before your bonus balance and draw on the bonus balance only when real money is unavailable. Only real-money funds and released bonus funds contribute to wagering, including the wagering of Free Spins winnings and no-deposit awards. Bonus amounts and their winnings become withdrawable after their wagering is complete. An earlier withdrawal pays eligible cash but rejects the bonus-balance request and removes the bonus amount and bonus winnings. Additional bonuses can wait in a queue until the active bonus reaches €0. If you request a withdrawal before fulfilling wagering, we cancel the first queued bonus while the active bonus stays active.
We provide bonuses at our discretion, not as an entitlement. Accepting and playing one means accepting its conditions. Offers are limited to one per household or player account, cannot be transferred and cannot be combined. If another account is opened, we close it and void all its bonuses, promotions and derived winnings. An offer made to a particular player gives others no entitlement. While a withdrawal is pending or processing, you cannot receive a bonus, although you may deposit without one or cancel the withdrawal to regain eligibility. We may void a bonus and its generated winnings if it was claimed during a pending withdrawal.
Changes to promotions
We may amend promotions to correct typographical errors or improve understanding, and may amend or terminate them for legal or regulatory reasons. We may also withdraw a promotion without prior notice. That withdrawal does not affect players who have already opted in, made an applicable deposit or started the promotion and expect it after meeting its requirements. Our promotion times use CET/CEST.
Free spins and no-deposit bonus rules
These conditions apply when an eligible player receives the relevant type of award. They do not make an award available to every player.
Free Spins
Our Free Spins have a pre-set wagering amount. You can use them only on their designated slot without wagering your account balance, and game or spin availability may vary by jurisdiction. Unless specific rules state otherwise, their winnings carry 40x wagering and the spins remain valid for 7 days after award. Bonus or Free Spins wagering does not qualify for jackpot winnings. Only real-money rounds qualify.
Winnings from Free Spins, and a No-deposit Bonus with its winnings, can be paid out only after you have made at least one successful deposit since registration.
No-deposit and goodwill awards
Bonuses not directly related to a deposit or given as goodwill require 50x wagering and have a maximum payout of 5 times the bonus amount. A No-deposit Bonus has the same 5 times payout cap. Unless specific rules state otherwise, it also requires 50x wagering and stays valid for 7 days after award. Winnings from bonus money enter your bonus balance until wagering releases it.
Third-party-partner no-deposit bonuses or spins are for new customers only. You may claim only one partner no-deposit bonus before making a qualifying deposit. If you redeem multiple such offers without that deposit, we may remove bonuses, spins, winnings or promotional funds.
Game contributions
For bonus wagering, we apply these contribution rates to eligible bets.
| Game category | Wagering contribution |
|---|---|
| Slot Games and Scratch Card Games | 100% |
| Blackjack Games and Poker Games | 10% |
| Video Poker Games, Bingo, Roulette, Baccarat, Craps and Sic Bo | 0% |
| Live Casino Games and Jackpot Slots in the Jackpots category | 0% |
| Excluded games | 0% |
Excluded games
Bonus funds and bonus winnings cannot be used on the games below, and play on them does not count towards wagering. The same applies to every bingo and jackpot game, so these cannot be played with a Bonus either.
4 Squad, 40 Finest XXL, 5 Families, 7 UP!, 7 11 21, 777, 9 Burning Stars, 9 Lions, 100k Cash, Alchymedes, American Poker V, Angry Elf Christmas Miner, Arcade, Astro Boomers Turbo, Avia Masters, Aviator, Baker's Treat, Bank Or Bust, Big Bass Crash, Black Horse, Black Horse Deluxe, Blood Suckers, Blood Suckers II, Book Of Gods, Boss The Lotto, Butterfly Lovers, Cazino Cosmos, Champions of Rome, Christmas Deal, Clumsy Witch, Coin Miner, Crystal Ball Red Hot Fire Pot, Dark Vortex, Dead or Alive, Dead or Alive 2, Diamond Blitz, Diamond Blitz 2, Diamond Deal, Double Dragons, Dragon Power Keno, Dragon Ship, Drive: Multiplier Mayhem, Dwarf Mine, Dynamite Riches, Dynamite Riches Megaways, Eggomatic, Elite of Evil: The First Quest, Eye of the Kraken, Explodiac Red Hot Fire Pot, Fancy Fruits Red Hot Fire Pot, Fishing Club, Flowers, Football Freestyler, Fruit Love, Fruit Mania, Fruit Mania Deluxe, Fruit Mania Golden Nights Bonus, Fruit Mania Red Hot Fire Pot, Fruitbat Crazy, Gemix, Gems Rampage, Gift X, Golden Chick, Golden Legend, Golden Tsar, Gonzos Quest, Gus’s Gold: Minecart Mayhem, Gypsy Rose, Happy Halloween, Holiday Season, Hot 777, Hot 777 Deluxe, Hugo, Hugo 2, Hugo Up and Away, Ice Scratch Gold, Jack & The Beanstalk, Jack & The Beanstalk Remastered, Jade Butterfly, Jack Hammer 2: Fishy Business, Jet Lucky 2, Jewel Scarabs, Jimi Hendrix, Jingle Up, Jokerizer, Jungle Gorilla, Jungle Spirit: Call of the Wild, Lava Gold, Larry the Leprechaun, Larry the Leprechaun - Xmas Edition, Luck & Magic Scratch, Lucky Fridays, Lucky Yuanbao, Magic Poker, Mining Madness, Moon Princess, Mystic Hive, Neon City, Penalty Champion, Piggy Smash, Pinocchio, Pimped, Plinko, Plinko Go, Plinko Rush, Plinko XY, Power of Gods: Egypt, Power of Gods: The Pantheon, Queen of Gold, Rage to Riches, Raging Zeus, Rampage, Reactoonz, Reactoonz 2, Reel Hero, Reel Keeper, Reel Rush, Reel Rush 2, Reel Steal, Relic Hunters and the Book of Faith, Riches of RA, Robin Hood's Wild Forest, Robin Hood: Shifting Riches, Rock Paper Scissors Draw, Rocket Dice, Rome: The Golden Age, Royal Family, Royal Masquerade, Samba Soccer, Scrooge Megaways, Secret of the Stones, Secrets of Atlantis, Serengeti Kings, Six or Out!, Skyliner, Sonic Reels, Space Wars, Spina Colada, Steeplechase, Stormy Witch, Street Power, Sugar Pop, Sugar Pop 2, Super Shamrock, Super Striker, Steam Tower, Sweet Miner, Sword of Fortune, Take The Bank, Telly Reels, The Hive, The Wild Hatter, The Wish Master Megaways, Three Musketeers, Tikiz N Juice, To Mars and Beyond, Tower Quest, Tut's Twister, Twin Spin, Vault of Anubis, Vegas Reels II, Victorious, Viking Runecraft, Vikings Go Berzerk, Vikings go to Hell, Vikings Video Slot, Wild O'clock, Wilderland, Wings of Ra, Wolf Hunters, Zeus Lightning Power Reels.
Bonus-money bet limit and play review
Our maximum bonus money bet per round is €5.00 or its currency equivalent on all games. It includes bets doubled after a round and bonus rounds purchased within a game. If you exceed the limit, we may void the bonus and money won with bonus money.
We may check game logs, transaction records and historical data before approving payouts. For bonus abuse, we may void winnings, refuse payouts, remove promotions, revoke bonus winnings, bar future bonuses or block accounts. Abuse includes using multiple or third-party accounts, bonus bets on excluded games, collusion or organised same-source bets, and switching from high-variance to normal-variance bets after a large win to clear wagering. It also includes software manipulation or exploitation of loopholes or errors, contradictory bets in the same market aimed at profit regardless of outcome, and using bonus funds solely to progress bonus stages, including finishing stages with cash after bonus funds have been forfeited, lost or converted following wagering.
Our casino games
Our game categories
Our lobby is organised into Slots, Live, Megaways, Table Games, Jackpots, Other Games and Tournament. Game providers and their selection may vary by country.
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Deposits and payment ownership
Deposits
To participate in our services, you must make at least one deposit through an available method and play only with your available balance. Deposits and balances earn no interest. Payment and security services may vary by country, and we may change deposit or withdrawal methods without prior notice or make them unavailable by country or individual user. Every method you use and all deposited funds must legally belong to you and be in your name. We do not charge any fee for deposits, although your payment method may impose a fee that you must pay.
Currency, statements and transactions
You may choose an account currency from those available. We convert a deposit in another currency at the prevailing exchange rate, and you bear any exchange-rate loss. Depending on the chosen method, deposits and withdrawals may appear on statements as DialMedia Ltd. We cannot guarantee a deposit attempt will succeed, have no obligation to complete an unsuccessful attempt and are not liable for charges arising from it.
You are responsible for deposits and must not reverse, dispute or charge them back. We are not liable for unauthorised deposits. We treat reversals or chargebacks as debts that we may recover from future deposits or balances, or by voiding pending withdrawals.
Verification
We may request identity, address, contact and payment verification at any time. This can include photographic ID, proof of address less than 3 months old, other case-specific documents, proof that you hold your NETELLER, Skrill or other e-wallet account, certification by a regulated person, payment-method ownership and evidence of legitimate sources of funds or wealth. Identity verification is mandatory before any payout. Supply requested documents promptly, as we may need them before account activity and delays can affect cashouts. You bear document procurement costs. We may block or suspend account access or withdrawals until we are satisfied. Refusal or failure to provide requested personal or payment information may lead to account closure, removed winnings or voided withdrawals.
When cumulative deposits since account creation reach €2,000, we require photographic identification, a copy of the credit card used to deposit showing only its last 4 digits on the front with its CVV covered on the back, and a recent utility bill in your name and address. You may email scanned documents or high-quality digital photographs saved as JPEG files.
Withdrawals and payout conditions
Turnover and eligible balances
Any funds deposited must be wagered at least 6 times before that deposit or its winnings can be withdrawn. Bonus amounts and bonus winnings have their respective wagering conditions. Eligible cash is not subject to bonus wagering requirements.
Pending requests and checks
Our withdrawals are pending for 24 hours. During that period, you may cancel a request in the cashier and return the funds to your balance. We do as much required work as possible while it is pending. We send a request on the next available business day after that period unless verification or gameplay checks extend it. A successful request does not guarantee payment. Failed verification or gameplay checks may result in a voided withdrawal and removed funds.
Before processing, we check for irregular play. This includes single bets equal to or above 30% of the credited bonus before its wagering is complete. For this rule, a bet is one roulette spin, one dealer's dealt hand in a table game or one Video or Power Poker deal, including Multi-Hand/Play games. Each double or gamble is a new bet. We may withhold withdrawals or forfeit winnings if we deem play irregular.
Strategic betting systems are also covered by our irregular-betting or advantage-play rules, including Martingale, The Labouchere Progressive Betting Systems, D’Alembert, Paroli, Gambler’s Fallacy, Reverse Labouchere, Contra D’Alembert, Fibonacci and 1-3-2-6. Other examples include equal, even-money, zero-margin, low-margin, zero-risk or hedge bets, bets greater than 20% of your current bankroll, drastic bet-size changes after a large win, and private-browser play such as Tor. We prohibit delaying game rounds, Free Spins or Bonus features until wagering has ended and making new deposits while those features remain available.
Transfer times
Once the pending period and any checks are complete, transfer times depend on where we send your money.
| Destination | Transfer time after the pending period |
|---|---|
| EU bank accounts | Instantly to 3 working days |
| Non-EU bank accounts | 3 to 5 working days |
| E-wallets | Up to 12 hours |
Payout amounts
At our discretion, the ordinary maximum withdrawal is €5,000 per player per 24 hours and €25,000 per month. We may reduce the daily amount to €1,000 for NETeller, Skrill or credit/debit cards. Amounts above the maximum are sent on the next business day or in the following period or periods. Progressive jackpot wins are exempt from that maximum. Winnings above the daily or monthly payout limits are payable in monthly amounts up to €25,000, depending on the remainder.
If a withdrawal is 5 times or more greater than your lifetime deposits across Whamoo Casino Group, our management may at its discretion apply a detailed game and play review and limit winnings withdrawals to €5,000 per week. We return the remainder to your account until a further withdrawal is eligible. All progressive wins are exempt from this rule.
Our minimum payout is €20 in eurozone EU countries and €50 or its currency equivalent for other countries. We hold smaller balances until they reach the minimum. This minimum does not apply when you close your account in full and does not change the other withdrawal conditions.
Destination, fees and delays
You can tell us your preferred payout destination. We endeavour to send withdrawals by the same method used to deposit, but may choose another method case by case and combine multiple requests into one transaction. We do not charge withdrawal fees except that we reserve the right to charge for bank transfers to non-SEPA countries. Your withdrawal method may impose its own fee or charge. We are not responsible for delays caused by missing verification, incorrect withdrawal details or events after we send funds and before you receive them.
Responsible gaming and self-exclusion
Apply an exclusion
You may self-exclude permanently or for a specified period through My Limits, which immediately closes your account. You can also ask our support team to apply it, and we recommend Live Chat when agents are available. We action requests as quickly as possible, but email or an unavailable chat agent may cause a delay.
Your exclusion applies to our casino only, not to third-party sites. We are not responsible for losses caused by not following the exclusion procedure, including waiting for a support response instead of closing your account through My Limits.
Gambling can be addictive. Please play responsibly. GambleAware is a help resource.
Support and complaints
You can reach our customer support by chat or email. Send a complaint about our products or services in writing to customer service through our contact route and include appropriate evidence. We handle complaints within 10 days of receipt, with a possible further 10 days in certain cases.
Our licence
Our casino operates under Malta Gaming Authority licence MGA/B2C/542/2018.
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