Contact Us

Customer support

Contact us by email at [email protected] or speak with our team through live chat. Include enough detail for us to understand the issue, but do not send unnecessary sensitive information in your first message.

Live chat is the recommended option for a self-exclusion request when an agent is available. Email requests and periods when a chat host is unavailable may take longer to action.

Complaints

If you want to make a formal complaint about our products or services, write to customer support and include any evidence that may help us check what happened.

We handle complaints within 10 days of receiving them. In some cases, handling can take up to 10 extra days. If you remain dissatisfied after our complaints process, you may refer the dispute to the Malta Gaming Authority.

Access restrictions

We do not allow people located in the United Kingdom to open an account or take part in real-money play.

Account requests

You can also contact us to request account closure, report compromised login details, update account information or ask about a verification request. For faster handling, tell us which type of help you need when you begin the conversation.